Onboarding Quiz

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Name *

First

Last

Date *

Did you complete the 5 steps for standardization? *

Read and understand Stitch It’s Mission and Vision
Read your job description
Watch the Welcome video
Watch video of The One Stitch It Experience
Watch video of Stitch It Tools

This statement: "Stitch It is dedicated to perfecting fit and style with expert tailoring and personalized services when you need them, backed by our exclusive 30 day fit guarantee – leading alterations and dry cleaning coast-to-coast" represents: *

Our Values
Our Mission
Our Vision

This statement: "To be the only international alteration and dry-cleaning provider, ensuring the perfect fit for both individuals and businesses through innovation and skilled professionalism." represents: *

Our Values
Our Mission
Our Vision

Our values are: *

Teamwork, Respect, Quality, Responsibility, Excellence and Inclusivity
Customer-first, Professionalism, Integrity, Sustainability, Innovation, Inclusivity and Community
Empowerment, Accountability, Open Communication, Continuous Learning and Customer-Centricity

Standardization is about: Uniformity, consistency, excellence and ensuring every customer enjoys the same high-quality experience *

True
False

Checklists are: *

A control mechanism to stifle creativity
Simple and effective tools to ensure consistency

Brand Identity is how we present ourselves to the public and our customers. *

True
False

Brand Identity is about: *

The store appearance
The way we display our products and marketing materials
Our dress code
All of the above

Which of the following correctly describes the required uniform for store associates? *

Any color pants or skirt with a casual shirt, shoes can be any type, and the vest is optional.
Black pants or skirt with a white or black shirt, the vest must be worn, black closed shoes only and name tag on the left side of the vest.
Jeans and a t-shirt, sneakers allowed, name tag anywhere, hair style does not matter.
Black pants or skirt with a bright colored shirt, sports shoes allowed, vest optional.

Where can you find all the important store information, contacts, checklists, and other resources? *

Only online
On your personal phone
Information binder

growth public the

What's the name of the checklist that ensures all necessary steps, tasks, or items are addressed and completed the same way across all stores? *

The Weekly
The Monthly
The Daily
The Onboarding Form

During the Welcome, what is the proper way to greet a customer? *

“Good morning, can I take your order?”
“Hi, what do you need?”
“Welcome to Stitch It, how can I help you?”
“Hello, please wait here.”

Fill in the blank: “At the Welcome, we always say: ‘___________, how can I help you?’” *

During the Fitting, it is important to: *

Ask the customer when they want it ready
Explain the process and validate that the customer is satisfied with the proposal
Only measure the garment and leave
Skip the explanation if the customer seems busy

We have to ask the customer when they want or need their garment to be ready. *

During the transaction, what service should we always offer? *

Online coupons
Free coffee
Dry cleaning
Gift wrapping

When the customer picks up their garment, what should we communicate? *

Our 30-day guarantee
That we are busy
That they must wait for next time
Nothing

Which of the following makes us different from competitors? *

National presence coast to coast
30-day guarantee
Delivering the garment when promised
All of the above

I am committed to being part of this process of professional growth and development. *

Yes
No