The Visit (DM Store Visit Report)

This checklist ensures each aspect of store is reviewed for compliance, efficiency, quality and under the following guidelines:
Mission: Stitch It is dedicated to perfecting fit and style with expert tailoring and personalized services when you need them, backed by our exclusive 30 days fit guarantee – leading alterations and dry-cleaning coast to coast.
Vision: To be the only international alteration and dry-cleaning provider, ensuring the perfect fit for both individuals and businesses through innovation and skilled professionalism.
Our Values: Customer First, Professionalism, Integrity, Sustainability, Innovation, Inclusivity and Community.

STORE #

STORE MANAGER

DM AUDITOR

DATE OF VISIT

OPERATIONAL EXCELLENCE

Store Appearance

The store is clean, well-organized, and presentable. (Floors washed, products dusted, cabinets organized, garbage not in store, mirrors / glasses clean, cabinets organized, Lighting in good working order).

Displays are attractive & products are well showcased (Acrilics are dusted & products wall fully stocked)

Adequate inventory and proper stock management. (Supplies orderes, one scrap box)

All equipment is in good working order. (Including scanners, pos, printers, sewing machines, etc)

Deficiencies: (Store Appearance)

Quality Control

The quality of tailoring and alteration services is according to the company standards (4 Steps to Quality)

Deficiencies: (Quality Control)

Marketing and Promotions

Review and assess the local marketing opportunities. (IE: new corporate accounts opportunities)

Promotional materials are current and properly displayed. (Posters no damaged on torn. Acrilics no damaged. No hand written signs)

Deficiencies: (Marketing and Promotions)

CUSTOMER SERVICE

Staff interaction with customers for service and quality is according to the company standards. (4 Steps are followed)

Review any customer feedback or complaints and how they were resolved. Follow up on any buybacks

Knowledge and skills of the staff, including product knowledge and customer service. (Ask for Google Reviews, Upselling alterations, products and Dry Cleaning).

Deficiencies: (Customer Service)

TEAM MANAGEMENT

Staffing

Any gaps in staff training and development needs are identified and addressed.

Adequate staff is available according to the volume and needs of the store. (Assess the potential for internal staff promotions and succession)

Is there any associate identified for promotion?

Deficiencies: (Staffing)

Health and Safety

The store complies with health and safety regulations. (IE. Health and Safety Board updated)

All staff are aware of emergency procedures. Do they know what to do in case of robbery / fire?

Who is the store representative for Health and Safety?

Deficiencies: (Health and Safety)

SALES AND FINANCIAL PERFORMANCE

fire? Bound) Sales

Sales vs plan (Average sales and labor). (Scheduling Assistant / Sales updated daily / payroll approve / Schedule sed to DM weekly / Schedule posted).

Deficiencies: (Sales and Financial Performance)

SALES AND FINANCIAL PERFORMANCE